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Refund Policy

1. Overview

At Desk Ninja, we take pride in our unique desk figures and accessory kits. If you receive a product that is defective or faulty, we are committed to providing a resolution in accordance with the terms set out below.

2. Refund Eligibility

We offer refunds up to thirty (30) days after delivery, provided the faulty product is sent back to us.
To be eligible for a refund, the following criteria must be met:

  • Timeframe: The refund request must be initiated within thirty (30) days of the date the product was delivered to your shipping address.

  • Condition: The product must be confirmed as faulty or defective upon arrival or during initial use.

  • Return Requirement: The faulty product must be returned to Desk Ninja for inspection before any refund is processed.

3. Return Procedure

To initiate a return for a faulty product, please follow these steps:

  1. Send an email to sales@thedeskninja.com with your order number and clear photographic or video evidence of the fault.

  2. Once our team provides authorization, ship the faulty item back to the address provided by our support staff.

  3. Customers are responsible for ensuring the product is securely packaged for return. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

4. Inspection and Approval

Upon receiving the returned item, Desk Ninja will perform a physical inspection.

  • Approved Refunds: If the fault is confirmed, we will notify you via email, and a full refund will be issued to your original payment method within a standard processing period (typically 5-10 business days).

  • Denied Refunds: If the product is found not to be faulty, or if the fault is a result of misuse, accidental damage, or unauthorized modification after delivery, the refund request will be denied.

5. Exclusions

This policy applies specifically to faulty products. Desk Ninja does not offer refunds for:

  • Change of mind or personal preference (e.g., deciding you would prefer a different color ninja).

  • Products damaged due to customer negligence, improper handling, or accidental drops.

  • Normal wear and tear.

6. Contact Information

For all inquiries regarding refunds and returns, please contact our support team:
Email: sales@thedeskninja.com
Website: www.thedeskninja.com

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