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Shipping Policy

A legal disclaimer

Effective Date: March 3, 2026

This Shipping Policy ("Policy") governs the shipment and delivery of any items purchased from Desk Ninja via www.thedeskninja.com (the "Website"). By placing an order with Desk Ninja, you agree to be bound by the terms and conditions set forth below.

1. Processing and Shipping Timeframes

Desk Ninja strives to process and dispatch orders as efficiently as possible. Our standard shipping objectives are as follows:

  • Standard Processing: We aim to ship all orders within ten (10) working days of the order.

  • Maximum Processing Period: Please note that during busy periods, shipping may take up to fifteen (15) working days.

For the purposes of this Policy, "working days" are defined as Monday through Friday, excluding public holidays in the United Kingdom.

2. Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at the time of checkout. These charges are determined based on the shipping destination, the weight of the products (including Desk Ninja figures, accessory kits, and bundle packages), and the selected shipping method.

3. Order Confirmation and Tracking

Upon the dispatch of your order, a Shipment Confirmation email will be sent to the email address provided during checkout. This email will contain a tracking number(s) to allow you to monitor the progress of your delivery. Tracking information typically becomes active within 24–48 hours of shipment.

4. Customs, Duties, and Taxes

Desk Ninja is not responsible for any customs duties, tariffs, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.

5. Delivery Estimates

While we provide estimated delivery dates, these are estimates only and are not guaranteed. Desk Ninja shall not be liable for any delays caused by the carrier or customs clearance processes.

6. Damages and Loss

Desk Ninja is not liable for any products damaged or lost during the transit process. If you received your order in a damaged condition, please contact the shipment carrier directly to file a claim. We recommend retaining all packaging materials and the damaged goods for inspection during the claims process.

7. Incorrect Shipping Information

It is the customer's responsibility to ensure that the shipping address provided is accurate and complete. Desk Ninja is not responsible for orders that are undeliverable or misdirected due to incorrect information provided by the customer at the time of purchase.

8. Contact Information

For any inquiries regarding this Shipping Policy or the status of your order, please contact our support team at:

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